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Refund Policy

Our 14-day money-back guarantee on Faronto paid plans.

Effective: May 26, 2026 · Last updated: May 26, 2026

This Refund Policy applies to paid plans on the Faronto coaching platform, operated by Tairi B.V. ("Faronto"). It supplements Section 5 of the Terms of Use and is binding on both Faronto and the customer. The English version of this policy prevails over any translation.

Paid plans are billed by our merchant of record, Paddle.com Market Ltd ("Paddle"). Refunds are processed and returned by Paddle to the original payment method.

1. 14-day money-back guarantee

If you cancel your paid plan within 14 days of your first paid charge, we will issue a full refund of that charge through Paddle. The 14-day window starts on the date of the first paid charge for the plan and ends 14 calendar days later, at the same time of day.

After the 14-day window, Fees already paid are non-refundable, including for partial periods. You may still cancel your subscription at any time from inside your account, and your plan remains active until the end of the current Subscription Term.

2. How to request a refund

  1. Sign in to your Faronto account and go to Settings → Plan. If you are within the 14-day window, a Request refund button is shown next to your subscription. Click it and confirm.
  2. If you cannot access the in-app button (for example, your account is locked or your Paddle customer record is in an unusual state), email support@faronto.com from the email address on your Faronto account. Include your account email and the date of your most recent paid charge. We aim to acknowledge requests within one business day.
  3. When the refund is issued, your subscription is cancelled immediately and your account drops back to the Free plan. You can resubscribe at any time.

3. Processing and timing

Once the refund is issued by Paddle, the funds typically return to your original payment method within 5 to 10 business days, depending on your payment provider. International card refunds occasionally take longer; please contact your card issuer first if a refund does not appear within 10 business days.

We do not refund to a payment method other than the one used for the original charge. This is a Paddle policy and applies to all merchants on the platform.

4. Invoices you issue to your own clients

This Refund Policy applies only to Fees you pay Faronto for the Service. Where you use Faronto to invoice your own Coachees (through Stripe Connect, through Mollie, or by recording invoices you raise through your own accounting), you are the merchant of record for those transactions and you set your own refund terms with your clients. Faronto is not a party to those transactions and does not process refunds on your behalf.

5. Contact

For refund questions, write to support@faronto.com. For other contact channels, see our Contact page.

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